Daakia Trust Center
One place for the policies, agreements and certifications your legal, security and procurement teams need โ how we protect data, and the standards we hold ourselves to.
๐ Certifications & attestations
Independent standards and regulatory frameworks Daakia is built and audited against. Certificates and audit reports are available under NDA.
Information Security Management System, independently certified.
View certificate โSecurity, availability & confidentiality controls audit.
Request report โIndia's Digital Personal Data Protection Act compliance.
Read statement โSafeguards for protected health information in telehealth.
View mapping โEU data-protection obligations covered by our DPA.
View DPA โSecurity audited by a CERT-In empanelled auditor.
View scope โStatuses reflect current standing. To verify a certificate or request an audit report, contact our security team.
Daakiaโs policies
The agreements and notices that govern how we run the service and handle your data.
Privacy Policy
What personal data we collect, why, and the rights you have over it.
Read policy โTerms of Service
The terms that govern your use of Daakia's platform and services.
Read policy โData Processing Agreement
Our DPA for customers acting as data controllers, with SCCs where needed.
Read DPA โDPDP Compliance Statement
How Daakia meets India's Digital Personal Data Protection Act, 2023.
Read statement โAcceptable Use Policy
What is and isn't allowed when using meetings, messaging and the SDK.
Read policy โCookie Policy
The cookies and similar technologies we use, and how to control them.
Read policy โService Level Agreement
Our uptime commitment and support response targets for paid plans.
Read SLA โSub-processors
The vetted third parties that support delivery of the Daakia service.
View list โData Retention & Deletion
How long we keep each type of data, and how to request deletion.
Read policy โThe commitments behind every policy
Need documentation for procurement?
Request our full trust pack โ certificates, audit reports, DPA and security questionnaire โ for your legal or security review.